Dear Valued Customers,

Thank you for always using OpenRice’s services. To ensure an amazing dining experience, we kindly ask for your cooperation in preventing no-shows.

🕒 Made a Reservation?
In Japan, it is customary to arrive 5 minutes before your reservation time. When you arrive, please let the restaurant staff know you have a reservation and show them your reservation details. 

📅 Can’t Make It?
Plans changed? Of course, no problem! You can cancel through your OpenRice app up to 15 minutes before your reservation time.

 📞Running Late?
Is your flight or train delayed? These things happen. If you’re running late, please contact the restaurant directly, or reschedule your booking for another day or time through your OpenRice app.

🛜 Can’t Manage Your Reservation Because there`s No Wi-Fi?
No problem! There are many places with access to free Wi-Fi, such as airports, convenience stores, and shopping malls. Click here「Wi-Fi SPOT」to find Wi-Fi near your current location!

▶ Need More Information?

Visit our "Japan Booking Q&A" for more details!

Please make sure to attend all your bookings and avoid "no-shows" to prevent inconveniencing the restaurants and other customers.

No-shows will also result in:

😢 Your OpenRice level will be lowered

😢 Your deposit will not be refunded

😢 Multiple no-shows may result in penalties or account suspension

🙏 Thank You for your support!